The CCG/FASTER Superior Support Standard

CCG sets the industry standard for service and excellence. Providing superior support to all our customers is our top priority.

Technical Support Services

Toll free 24-hour support year round.
Customized onsite consultative visit annually.
Guaranteed maximum three (3) hour response time.
Remote access through iLinc® for improved troubleshooting and diagnostics of your system.
Application demonstration via iLinc®.
Remote reconfiguring of your system via iLinc®.
FTP access to upload your site files for analysis.
Support tools such as user manuals, interactive tutorials, data dictionary, user website and more.
All new enhancements as part of ongoing support.
Online access to download patches and updates as soon as they become available.
Overnight delivery at no extra charge.

Bi-monthly FASTER News newsletter since 1987.
Quarterly For Customers Only newsletter since 1995.
Monthly Tech News newsletter since 1999.
User website providing customers online access to documentation, fleet publications, technical support, event calendars, online registration and more.
Access to process documentation, updated with each release including annotated diagrams and schematics.
Consultative services customized for your site.

Electronic resources such as manuals, installation notes and interactive tutorials.
Annual National Conference since 1987 (at additional cost).
Annual regional training workshops since 1991 (at additional cost).
Additional training opportunities as offered.
Onsite, personalized training (at additional cost).

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