Joe Healey
CEO of CCG Systems, Inc.
Norfolk, Virginia
Joe was featured in the Wall Street Journal. He has extensive experience as a banker, entrepreneur and senior executive. He is an expert on leadership and speaks at numerous conferences. He opened his own consulting business in 1989 and worked with many Fortune 500 companies, including Intel, Marriott and Wal-Mart, as well as with smaller organizations. It was in this capacity that he first became associated with CCG Systems, Inc.
Beginning in 2004, he worked with emerging leaders of CCG for four years and he also worked with the various teams to help us integrate our customer focus into all our processes. In May 2008, he accepted the position of CEO, where his leadership will provide a new level of value-added services to our customers. Joe is also the author of "Radical Trust: How Today's Great Leaders Convert People to Partners," (NY, John Wiley & Sons, 2007). Joe's book is an inspiring, idea packed tool that equips managers to fuel growth, retain talent, and create an organization clients love.
Frank Morgan
Deputy Director of Maintenance Operations
City of Fremont, California
Frank’s extensive fleet experience spans over 27 years. He has won two national fleet awards (2005 & 2007) for innovative and cost saving ideas: Sick Leave Bingo/Claim Jumper pager program and E-Bay Online Surplus Vehicle Program. Highly motivated, he works by the guiding principle of producing results instead of excuses but never at the expense of staff who help make those results possible.
On his spare time, Frank enjoys fishing, boating, and relaxing on the Delta. Always adventurous, Frank has ridden a wave runner in the fog from Long Beach to Catalina Island expanding 22 miles and was on the dating show Love Connection. His greatest accomplishment, Frank says, is getting all four of his daughters to college “unmarried and un-pregnant.”
A learner, Frank is currently working on his MBA with the University of Phoenix, where he received his BSBA
Randy Owen
Senior VP of Mercury & Associates
Gaithersburg, Maryland
Randy Owen is co-founder and Senior Vice-President of Mercury Associates, the largest fleet management consulting firms in the country. Mercury's principals and staff have assisted over 400 organizations optimize virtually every facet of fleet operations. Randy is a leading expert on fleet management best business practices, and on the assessment of fleet organization competitiveness.
Randy is a frequent speaker at fleet industry conferences and has conducted seminars for a number of fleet associations including APWA and NAFA. Prior to beginning his consulting career he served as fleet manager for Los Angeles County and the City of Charlotte.
Pam Nelson
Chairman of the Board of CCG Systems, Inc.
Norfolk, Virginia
Pam has 30 years of education, training, and management experience. She has served as the president and CEO of two companies, both experiencing significant, sustained growth in revenue and profits earned during her tenure. Her book, "Making a Difference as a Public Fleet Professional," is homage to the fleet industry providing insight and guidance on how to lead, learn and grow. The book provides fleet professionals with a vision of how to prioritize their many responsibilities, save taxpayers money through effective leadership and embrace new paradigms resulting in their success and pride as public servants. Pam's a sought-after speaker for national and regional fleet conferences and personally develops and conducts seminars across the country. Additionally, her articles focusing on a variety of fleet management issues have appeared in various fleet publications. Pam is the editor and author of the bi-monthly FASTER News, now in its 20th year of publication.
Bill Strickland
CEO of Manchester Bidwell
Pittsburgh, Pennsylvania
Author of Make the Impossible Possible, Bill Strickland is president and CEO of Manchester Craftsmen Guild and Bidwell Training Center. Manchester Craftsmen’s Guild today offers programs in ceramics, photography, digital arts and painting to over 500 kids a year, as well as 3,400 additional students in the Pittsburgh inner-city school district. Ninety percent of the students receive high school diplomas of which 85% go on enroll in college or secondary education. Bidwell Training Center trains more than 600 adults each semester for professional careers like the culinary arts, pharmacology, and horticultural technology. Through partnerships with major corporations in the area, Bidwell Training Center has helped 73% of its graduates land meaningful full-time employment. Manchester Bidwell is now a breathtaking facility that includes a 350-seat jazz auditorium, a 40,000-square-foot greenhouse covering half a city block, a state-of-the-art chemistry lab, a full-scale ceramics department, and a culinary institute. He has received a MacArthur Foundation “genius” grant, lectured at Harvard Graduate School of Education, and served on the board of the National Endowment for the Arts. He lives in Pittsburgh, Pennsylvania.
Dean Bailey
Director of IT for All Star Maintenance
Dean Bailey is currently the IT Directory of All Star International. He has over 14 years experience in the implementation and administration of computerized maintenance management systems that manage everything from the assets of a three million plus square foot facility, to the DPW complexities of military installations, construction projects and over 18, 000 vehicles and equipment. His dynamic background has provided great insight to what works, what doesn’t, and techniques that can be carried over from one industry to another.
Dean’s underlying passion has always been the fleet industry where he began his experience as a Fleet Systems Analyst that supported 10,000 vehicles across five states. Since then, he has developed several innovative programs for use within and outside his organization that include a web-based accounts payable voucher system and web-based time and attendance; an automated Preventive Maintenance program incorporated by CCG Systems (FASTER) Fleet Management; and TECOM’s Vendor Management System (TVMS) used to manage complex network of vendors in a Vehicle Maintenance Management Call Center environment.
Ken Bernard
Fleet Manager
City of Roanoke, Virginia
Kenneth Bernard, CAFM, is the Fleet Manager at the City of Roanoke, Virginia. He has in-depth experience in both public and private sectors involving fleets, operations, administration, sales, mergers and acquisitions, and administration. Leveraging this experience, he began the initial municipal purchase and usage programs for bio diesel and ethanol fuels in southwest Virginia (currently burning B20 and E10 fuels). He also attained E2 status level in the Virginia Environmental Excellence Program and is in final phases of attaining ASE Blue Seal Certification for Roanoke City’s Fleet Management Garage. Kenneth also developed a Turn-Key Parts Contract with NAPA. He also obtained and implemented the FASTER fleet system within the operation. Kenneth holds a BS in Industrial Engineering from Lamar University in Beaumont, Texas, and is the Secretary for Virginia’s Old Dominion Chapter of NAFA. Overall, Ken is an all-around good guy.
Kent Carneal
Fleet maintenance Supervisor
County of Loudoun, Virginia
Scott Jennings
Fleet Manager
North Carolina State University, North Carolina
Danny Johnson
Fleet Superintendent
City of Scottsdale, Arizona
Maggie Laird
Laird Consulting
Greater Houston Metropolitan Area, Texas
Maggie is the owner of Laird Consulting and brings nearly 30 years experience specializing in fleet and fuel management business solutions. She has a diverse knowledge of fleet practices in both the Public and Private arenas. She leads workshops, seminars, and individual client training classes dealing with both types of systems internationally. She also conducts feasibility studies, management reviews, and custom tailors the reference materials and training classes for their clients. Maggie's experience in process flow, customer support, project management, implementation assistance, parts inventory control, system design, and analysis enables her to provide expertise in assisting with planning and all other phases of fully utilizing fleet software.
Sam Lamerato
CPFP, Superintendant of Fleet Maintenance
North Carolina State University, North Carolina
Sam has been involved in fleet maintenance for 34 years. He graduated from MOTECH Automotive Education Center in 1974. Sam is a State of Michigan Master Certified Mechanic & ASE Master Auto & Medium/Heavy Truck Certified. Sam oversees the fleet operation of the City of Troy, Michigan which has a population of 85,000 and encompasses 36 square miles. The fleet includes 500 pieces of equipment, including 100 police vehicles, 36 fire apparatus, and 56 pieces of snow removal equipment. The City’s Fleet Division was named to the Top 100 Best Fleets in North America in both 2004 and 2005. The Fleet Division also received the Blue Seal of Excellence from the National Institute for Automotive Service Excellence 2004-07. The City of Troy Fleet Division was named in the Top 10 Best Fleet in North America in 2004 and 2005. Among Sam’s accomplishments are the MIAPWA 2005 Professional Manager of the Year, the APWA Certified Public Fleet Professional Certification (CPFP) in September, 2007 and the APWA Top Ten Leader Award in 2008.
David Mills
Fleet Manager
City of Oceanside, California
David began working as a machinist in the aircraft and automotive industry in 1975. In 1982, he was hired by the City of Oceanside fleet department as a Machinist /Mechanic and advanced steadily through the ranks. He was the City’s first dual ASE Master Tech and the second California Certified Fire Mechanic.
As Fleet Supervisor, David runs an ASE blue seal certified shop and has incorporated ASE certification as job requirement for fleet – increasing the pay and skill levels of current and future staff. An active recycler both at home and work, David has established several programs within his organization in order to reduce landfill use and wastefulness in general. He also serves in an Ad Hoc group developing a tool kit for the State of California’s Alternative Fuels strategy.
David says he loves his life and career, and is extremely proud of his family, staff and his City. For hobbies, he tinkers with his koi pond and enjoys riding as co-rider in an off-road race car. He’s been racing off-road since 1992 and has several trophies for both overall and class wins. David is currently working towards a degree in business management and holds a 3.8 GPA.
Darryl Syler
Operations Manager
City of Little Rock, Arkansas
Darryl Syler is the Fleet Maintenance Manager for the City of Little Rock Fleet Services. He has been with the City of Little Rock since 2003. Darryl oversees the maintenance and repair of the City’s 1,200 pieces of equipment. The city has 3 maintenance shops with 39 maintenance technicians, one Service Writer and 3 Service Coordinators. In 2007, the City of Little Rock Fleet Services was recognized as being in the Top 10 best Fleets in North America. Prior to joining Fleet, Darryl served in the U.S. Army and the U.S. Army National Guard for 24 years. While in the military, Darryl trained soldiers to maintain the Army’s equipment and vehicles. He served with the 26th Forward Support Battalion, 3rd Brigade, 3rd Infantry Division in the Persian Gulf War where he received the Army Accommodation Medal. Upon retirement he received the Meritorious Service Medal. Darryl has a Bachelor of Science degree in business from Troy State University and an Associate’s degree from Georgia Military College. He serves on the board of directors with AEMP and is a member of APWA, NAFA, SAE and the newly formed Arkansas Fleet Managers Association. He and his wife of 20 years, Dr. Rhonda A. Syler, have two wonderful daughters, Marie 18, and Rachel, 15.
Kelly Walker
Kelly Walker Associates
Dallas, Texas
Kelly Walker is an industry-recognized expert in applying world-class financial and operational practices to fleet, shop, parts, and fuel functions. He has self-completed over 160 consulting projects and over 200 seminars. His seminars have received highest ratings by APWA, ConExpo, AEMP and NTEA. Author and publisher of 36 business, fleet, shop, parts, and fuel management training textbooks covering 2,500 topics over 7,500 pages, Kelly also is the founder of eight private and public-sector management skills certifications. His seminars count as one of the steps toward these certifications. Kelly graduated with honors from the University of Maryland with an MBA.
He is happy to answer questions about his seminar at (214) 320-3006.
Danny Brashear
Joining CCG in July 2006, Danny brings 18 years of governmental fleet experience from Lee County Fleet Management, Florida. Rising through the ranks at Lee County from technician to Operations Manager, he managed equipment acquisitions & disposal, specifications writing, and fuel management. He served as fleet trainer and safety coordinator, FASTER system administrator and performed many other duties for fleet. His vast experience with the FASTER system helped the county to become the #1 ranked fleet in the nation in 2004 by the Utility Fleet Management Magazine and Fleet Counselor Services, Inc. With Danny's track record, he is poised to help our customers grow, understand and better utilize the FASTER software system.
Mike Brawley
Mike has over 18 years of Fleet Management experience and computer systems experience. He has held the positions of District Manager, Fleet Manager and Computer Systems Supervisor for a leading automotive service organization in Virginia Beach, VA where he worked closely with local and state municipalities and other regional organizations performing software and hardware maintenance, technical support and training. Mike joined CCG in June of 1998 and has provided leadership in a variety of roles. He is currently directing the efforts of our value-added fleet services to maximize the design and utilization of the FASTER software. He is also taking a leadership role in the development of the FASTER Web product.
Betsy Edson
Betsy's education and experience include instructional design, training and development, as well as web and software development. Since joining CCG in 1997, Betsy has served in several capacities utilizing her software design and development skills to provide tools for both our internal and external customers. Betsy currently applies her aptitude for process flow management and software development as a member of CCG's Product Management team.
Alan Gamboa
Alan has more than 18 years in the computer science field creating, designing, and programming; starting his work experience with Washington Design Group, Ltd. in 1986 and joining CCG in 1990. Alan has provided leadership in the design of both BOS FASTER and FASTER Web and his creativity, combined with outstanding technical competence, has provided the cornerstone for both products. Alan continues to lead the design efforts of FASTER.
Jonathan Holloran
Jonathan initially completed a degree in Exercise Science and held a variety of positions in this and other capacities before returning to school to earn another degree in the technology field. He joined CCG's quality assurance team in February 2003 and worked 3/4 time while completing this second degree. After graduating in May 2004, he accepted the challenge of leading the Quality Assurance effort as QA coordinator. In 2006, Jonathan joined the project management team to provide support and learning opportunities for customers.
Mark Jerome
Joining CCG in July 2007, Mark brings 30 years of governmental fleet management experience to the CCG team. Mark started his career in fleet as a technician on the shop floor and spent the last half of his career as fleet manager in two different operations. As a fleet manager, Mark utilized FASTER to reduce budget overheads by millions of dollars, had exceptional success reducing downtime while increasing vehicle availability and led his organization to earn recognition as one of the Top 10 and. He also managed vehicle acquisitions and disposal, specifications writing (specializing in fire apparatus) and fuel management. He is dedicated to helping our customers grow and achieve recognition as top fleet operations through better utilization of FASTER.
Jeff Liddington
Joining CCG in April 2007, Jeff brings over 20 years of experience in the automotive industry. An Operations Manager prior to joining CCG, Jeff oversaw four districts and managed a team of over 400 employees while ensuring high levels of internal and external customer satisfaction. In addition to successfully implementing corporate policies, staff training, certifications opportunities and marketing strategies, Jeff also developed financial plans to reduce company costs while increasing profits. His extensive management skills in the areas of Customer Service, Human Resources, Facility management and Marketing make him a valuable team member in the deployment and implementation of the FASTER products and services.
Joyce Mitchell
Joyce has 25 years of governmental fleet experience, specializing in parts and procurement for one of the premier fleet operations in the country, King County, Washington. For more than five of those years FASTER provided Joyce and her staff with the fundamental tool necessary for all aspects of managing a million dollar inventory comprised of over 10,000 line items spread throughout six storerooms. In addition, Joyce pioneered marketing the services of King Count Stores to many surrounding public agencies and helped to serve more than 100 of them, resulting in substantial increased revenue to the County. Joyce retired from the County in early 2005 and now serves FASTER customers in better utilizing the capabilities the software provides.
Phil Soldan
Phil joined CCG Systems in 1995. Phil has nine years experience in government fleet management, nine years in the automotive manufacturing industry, and two years in retail. During his nine years in government fleet management, Phil was responsible for budget preparation, monthly operating statements, monitoring vendor performance and contract compliance, writing equipment specifications, bid specifications, and request for proposals, fuel inventory and management, supervision of administrative staff, parts room and shop floor technicians, and was fleet's emergency coordinator. He is currently responsible for writing the majority of standard and custom billing programs and reports, along with custom financial export and import programs. Phil also develops special utility programs such as the Accounting Center, Quick Dispatch, Distributed Utilization, and Inventory Reconciliation.
Pat Wood
With experience in consulting since 1992, training since 1989 and six years of departmental management expertise, Pat has been involved in adult technical education for more than 15 years. She also worked for a nationally known company that specialized in Crystal Reports training and consulting, where she created a custom Crystal reports workshop specifically designed for the CCG Systems team members. Pat became a full time CCG staff member in July 2000, and conducts all Crystal Report Training sessions, is instrumental in writing standard both standard and customized FASTER reports and in developing report training manuals, as well as conducting site visits for customers.
