At CCG Systems, Inc. each of us is an owner. In 2004, CCG employees began the process of becoming a 100% employee-owned corporation by adopting an Employee Stock Ownership Plan (ESOP). As an owner, each employee shares in CCG's success and challenges. This reality creates a company-wide emphasis on customer satisfaction and operating effectiveness. Ownership also fosters innovation, high morale, loyalty and a continuous drive for improvements in all areas. Every single CCG team member takes great pride in ensuring each customer feels valued and served.
Our company owners are listed out by their department areas. As owners, however, each of us at CCG recognizes that what department we belong to is always secondary to providing the best product and service possible. For this reason, many of our team members often assist in other groups whenever their expertise can be of benefit for a given project or customer need.
B.A. Liberal Arts/Business, Pennsylvania State University. Joe was featured in the Wall Street Journal. He has extensive experience as a banker, entrepreneur and senior executive. He is an expert on leadership and speaks at numerous conferences. He opened his own consulting business in 1989 and worked with many Fortune 500 companies, including Intel, Marriott and Wal-Mart, as well as with smaller organizations. It was in this capacity that he first became associated with us. Beginning in 2004, he worked with emerging leaders of CCG for four years and he also worked with the various teams to help us integrate our customer focus into all our processes. In May 2008, he accepted the position of CEO, where his leadership will provide a new level of value-added services to our customers. Joe is also the author of "Radical Trust: How Today's Great Leaders Convert People to Partners," (NY, John Wiley & Sons, 2007). Joe's book is an inspiring, idea packed tool that equips managers to fuel growth, retain talent, and create an organization clients love.
M.S., Human Development Counseling, George Peabody College. Nina has more than 25 years of experience in education, training, and management, highlighted with achievements in the area of staff training and development. Nina also brings six years of experience as the director of two proprietary educational facilities, where she was responsible for its overall operations. Nina joined CCG initially on a contract basis as a regional manager and then joined the full-time CCG team in the fall of 1990. She has been closely involved in all aspects of CCG, resulting in her promotion to President of CCG Systems on January 1, 1999.
B.A., English, University of Texas at Austin. Certified as an English educator for grades 6-12, Windy spent seven years working in the UT Austin Information Technology department. While at UT, she gained a broad range of experience, including web design, graphic design, training, technical writing, database administration and special projects management. Joining the CCG family in August 2002, Windy coordinates special projects and events, handles graphic design and company branding, and manages all company media. In addition, her incredible talents will be used to create the User front end of the new FASTER Web product.
B.A., Criminal Justice, Virginia Wesleyan College. Becky worked as a 911 dispatcher for the City of Virginia Beach for five years where she received numerous accolades including five Life Saving awards before joining CCG in June 2006. She has eleven years of retail and local government experience in serving customers. Becky is a primary member of the Annual Conference team, she works closely with the CEO and CFO in coordinating all activities with the FASTER team and functions with the conference hotel staff. Becky works on special projects and coordinates the marketing team's tradeshows. She's also instrumental in lead generation and prospecting and assists the Communications Design Manager in the continual management of the company's ever-changing website.
Joining CCG in April 2007, Jeff brings over 20 years of experience in the automotive industry. An Operations Manager prior to joining CCG, Jeff oversaw four districts and managed a team of over 400 employees while ensuring high levels of internal and external customer satisfaction. In addition to successfully implementing corporate policies, staff training, certifications opportunities and marketing strategies, Jeff also developed financial plans to reduce company costs while increasing profits. His extensive management skills in the areas of Customer Service, Human Resources, Facility management and Marketing make him a valuable team member in the deployment and implementation of the FASTER products and services.
Prior to joining CCG in September 2005, Lex taught computer classes for Goodwill Industries of Hampton Roads, configured and deployed NMCI desktop systems and provided help desk support for the US Navy and Marine Corps through a defense contractor. Lex started in the support department providing strong technical know-how and customer service and joined the Learning Resources department in April 2006 to head-up the production of the FASTER eLearning video tutorials and other multimedia work. Now a member of the Communications team, his creative skills and extensive background in audio and video production and motion graphic design and animation contribute to the development of the FASTER eLearning tools library, the CCG conference direction and production, marketing multimedia content, and inhouse audio/visual needs.
MCP, BA in Business Administration, Wilkes College, PA. Steve began his long business management career experience in retail, working his way up from buyer to merchandise manager to store manager and, finally, area director. Desiring more time with his family, he changed career paths and returned to school to earn his MCP (Microsoft Certified Professional) certification in May, 2003. Steve joined CCG in October 2003 and is using his extensive customer service and management expertise and technical skills in providing outstanding customer service.
BSBA, Business Administration with concentration in Accounting, Minor in Management, Old Dominion University. Jeannine has 32 years of accounting and management experience in the educational, architectural and legal fields. She produces and analyzes financial data, and prepares budgets and financial forecasts to use as a tool in reaching company goals. In addition, Jeannine reviews contractual forms and language as part of the RFP process. She also provides day-to-day management and implementation of improved processes to ensure efficient office operations and also oversees all employee benefit programs.
B.S., Computer Science, Old Dominion University, Oracle Database Administration Certified. Doug joined the CCG programming team as an intern in 1998, while completing his degree. After graduation, he moved to the technical support team and in May 2003, moved to a leadership role on the Project Management team. Doug combines his outstanding technical and database expertise with a thorough knowledge of fleet and FASTER to serve new customers in efficiently implementing FASTER, while also providing an invaluable internal resource to product development and support.
Five years of experience in the customer service arena combined with military service in the United States Marine Corps qualifies Bob for his work with CCG Systems, Inc., which began in September 1998. His computer skills include dBase, diagnostic software, Inter-Networking Support Systems and hardware troubleshooting. He also brings four years of experience in the fleet/automotive industry, as a General Manager for a leading automotive service organization in Virginia Beach, VA. Bob is CCG's conversion expert and oversees the deployment of all software remotely. As a veteran of both the FASTER software and work in the fleet industry, he also provides technical support for our customers.
CEM Certification, APWA Certified Equipment Manager; IASE Certified in Automotive and Medium/Heavy Trucks; Master Certified Medium/Heavy Truck Technician. Joining CCG in July 2006, Danny brings 18 years of governmental fleet experience from Lee County Fleet Management, Florida. Rising through the ranks at Lee County from technician to Operations Manager, he managed equipment acquisitions & disposal, specifications writing, and fuel management. He served as fleet trainer and safety coordinator, FASTER system administrator and performed many other duties for fleet. His vast experience with the FASTER system helped the county to become the #1 ranked fleet in the nation in 2004 by the Utility Fleet Management Magazine and Fleet Counselor Services, Inc. With Danny's track record, he is poised to help our customers grow, understand and better utilize the FASTER software system.
Joining CCG in July 2007, Mark brings 30 years of governmental fleet management experience to the CCG team. Mark started his career in fleet as a technician on the shop floor and spent the last half of his career as fleet manager in two different operations. As a fleet manager, Mark utilized FASTER to reduce budget overheads by millions of dollars, had exceptional success reducing downtime while increasing vehicle availability and led his organization to earn recognition as one of the Top 10 and. He also managed vehicle acquisitions and disposal, specifications writing (specializing in fire apparatus) and fuel management. He is dedicated to helping our customers grow and achieve recognition as top fleet operations through better utilization of FASTER.
A.A.S., Computer Science, ECPI. An honor graduate of ECPI with four years prior experience in computer and software troubleshooting and training, Brian joined CCG in 1996. His FASTER technical expertise, strong communication skills, personal warmth and sense of humor are dedicated to serving the front-line needs of CCG's growing customer base. Brian, now a veteran member of the CCG family, facilitates open, clear communication throughout the company.
MCSE, B.A., Biology, State University of New York. With significant progress toward a master's in education, Al discovered that teaching wasn't his passion and switched to technology and customer service instead. Managing several Radio Shack stores early in his career, and then moving to sales and route management for Frito Lay for another 10 years, Al finally returned to technology to achieve certification as an MCSE, Microsoft Certified Professional, a two-year process that he undertook while still working full time. His extensive experience in management, including direct customer service and his passion for technology, makes him a valuable resource for FASTER customers.
With over 20 years of providing excellent customer service experience, Pete joined CCG Systems, Inc. in December 2007. A self-taught techie, Pete enjoys reading and learning about technology and applying this knowledge. Prior to CCG, Pete served eight years in the Navy as Submarine SubSafe quality assurance personnel. He then worked for Sears and Miller Overhead Door Company providing specialized customer service as an in-home technician for 10 years. His passion for learning and technology and his attention to detail serves him well in providing FASTER customers not just exceptional customer service but also exceptional and accurate tech support that FASTER customers have come to expect.
Joining CCG in September 2008, Dave brings years of customer service and technical experience. He has honed his technical expertise through his passion to learn and to tinker with technology. Prior to working for CCG, Dave provided technical support for Cegedim-Dendrite. He enjoys spending time with his two young sons when not working.
B.S. Business Information Systems; Decision Support Systems, Virginia Tech. As business owner of Opetaia, Inc., Steven honed his skills in building, installing and managing fixed and mobile satellite internet systems. His extensive experience includes knowledge of computer languages VB. Net, Java, ASP.Net, SQL, HTML and CSS; providing network and telephony support; PC upgrades and repair. Steven brings his solid technical background in providing exceptional support to our ever-growing customer base.
B.S., Recreation, Park and Tourism Sciences, Texas A & M University. Andrea has over 13 years of experience in the fleet industry including inventory control, process management, training and software implementation. Prior to joining CCG, Andrea was the FASTER Administrator at Texas A & M University, where she worked closely with all facets of the university's Transportation Service Center and the Information Technology departments. Her extensive knowledge of FASTER and her expertise in data analysis, process flow, and various other fleet software programs make her a valuable resource to our FASTER customers.
A. S. in Computer Science IT Networking, ECPI College of Technology; CCNA, MCP, CFIO. During his course of studies, Tyrone interned with the Virginia Beach Middle Schools where he provided support in installation of software, PC upgrade repair and maintenance and computer networking. He even had the opportunity to assist teaching computer classes. Before joining CCG in 2005, Tyrone worked for Dendrite International and Trawick Associates providing desktop and software support.
Melchor joined CCG in 1995 following an eight-year career as Operations Manager for the United Artists Theatres group, and has over 14 years Information Systems and Management experience. His technical expertise combined with his skills in customer service relations is a powerful combination when resolving and troubleshooting customer issues. An integral part of the Support team, Melchor also serves as team leader for coordinating all audio-video and technical needs for the company's yearly national conference.
A.S., Computer Programming, ECPI College of Technology. Prior to joining CCG in September 2006, R.D. managed the technical support department for a highly ranked local Verizon Wireless retail location, where he was a top performer. R.D.'s extensive technical customer service and management experience complements our outstanding tech support team.
B.S., Business Administration, Old Dominion University. With sixteen years of computer experience and management responsibilities as a systems operations manager in the automotive industry, Reggie joined CCG Systems in 1992. He began his career with CCG providing front line support, problem solving and programming support to our customers. Now he oversees both the Development and IT Teams, is involved with the Marketing Team and has responsibility for the overall operations of CCG.
Master's in Computer Science, Old Dominion University. As part of her research work in seeking her degree, Lawanya published a paper "Developing flexible models and efficient tools for reconfiguration of HUMS architectures", for the Digital Avionics Systems Conference (DASC) 2005. Prior to coming to United States for her higher studies, she received an undergraduate degree in computer science in India. Lawanya joined CCG in 2006 as a developer on FASTER Web. Lawanya continues to develop for FASTER Web working remotely from her home in New York. Away from professional life, Lawanya likes to go to gym, play tennis, practice yoga and Bharathanatyam (Indian classical dance). She is also very fascinated by alternative medicinal techniques and reads reads up on alternative medicine to stay healthy in natural ways.
B.A., Business Administration, with a dual concentration in computer science and accounting, Old Dominion University. Wendy worked in an aggressive, results-driven software design and implementation environment for seven years before joining CCG Systems, Inc. in 2002. Her extensive experience in software development, particularly in the area of web-based applications, is being fully utilized in her leadership role of developing and writing the technical specifications for all future enhancements of the FASTER software and the development of FASTER Web
Diploma, Business Computing, ECPI College of Technology. Eric joined the CCG team on June 1, 1998 bringing with him a passion for programming, system design, and a hunger for knowledge. Eric's background is diverse, having been in computer related support assembly since 1989, and consulting and programming professionally since 1993. He has used both the traditional path of learning, as well as the unconventional, in his desire for discovering and solving problems on his own. An honor graduate of ECPI, he has been a consultant on various projects, and an owner of a company. His specialty is finding the future in technology and bringing what works to FASTER.
Alan has more than 18 years in the computer science field creating, designing, and programming; starting his work experience with Washington Design Group, Ltd. in 1986 and joining CCG in 1990. Alan has provided leadership in the design of both BOS FASTER and FASTER Web and his creativity, combined with outstanding technical competence, has provided the cornerstone for both products. Alan continues to lead the design efforts of FASTER.
John served in the United States Navy for 10 years as a network administration and was instrumental in the transition from Novell and UNIX based systems to the Microsoft platform in 1996. Throughout his military career in Italy, Japan and the Middle East, he proved his ability and affinity with information technologies through constant successes in planning, training, troubleshooting, disaster prevention, and critical data recovery, and has extensive experience with the entire spectrum of Windows software. John is currently pursing certification in the next generation of Windows Vista operating system, and seeks to formalize his familiarity and knowledge of Japanese culture and language by obtaining a degree in Asian Studies.
A. S. in Computer Science Programming, ECPI College of Technology. Since joining CCG in the fall of 2005, Travis has directed his attention to detail, creativity, and focus on customer service to serving our QA team and in early 2008 moved to the CS Development team. As part of the development team, he applies his skills to maintain and enhance our current FASTER CS Windows-based product, along with customized integrated projects. Outside of work he enjoys spending time with his family, being outside, and creative outlets such as playing music and writing.
M.S., Computer Science, University of Iowa. Since joining CCG in the spring of 1997, Sumalee has directed her outstanding programming skills and extensive background in Window NT and C++ to developing many of the key functions and processes in FASTER. In December 1998, Sumalee and her family moved to San Diego, where she continues her commitment to CCG's customers via telecommuting.
M.S. in Computer Engineering, Old Dominion University. As a graduate intern, Linda developed a Multilevel Neural Network Architecture for Digital Implementation of Face Recognition System. She published two research papers on her work called "A Multilevel Architecture For FPGA Based implementation of Feed-Forward Neural Network for Pattern Recognition," at ANNIE 2002 (Saint Louis, Nov.10-13) and "Multilevel feed forward neural network architecture for real-time face recognition system," at IEEE Annual Symposium on VLSI (Tampa, Feb 20-21). Prior to joining CCG in April 2006, Linda was a Support Engineer at GE Infra Energy. She is also a part-time student at Old Dominion University pursuing her second M.S. degree in Engineering Management.
B.S., Computer Information Technology, Hodges University. ICCP Net+ A+ MOS. Phil joined CCG Systems in 1995. Phil has nine years experience in government fleet management, nine years in the automotive manufacturing industry, and two years in retail. During his nine years in government fleet management, Phil was responsible for budget preparation, monthly operating statements, monitoring vendor performance and contract compliance, writing equipment specifications, bid specifications, and request for proposals, fuel inventory and management, supervision of administrative staff, parts room and shop floor technicians, and was fleet's emergency coordinator. He is currently responsible for writing the majority of standard and custom billing programs and reports, along with custom financial export and import programs. Phil also develops special utility programs such as the Accounting Center, Quick Dispatch, Distributed Utilization, and Inventory Reconciliation.
B.A., Studio Art, Minor in Business Administration, University of South Florida. Prior to joining CCG Systems, Corie was a customer service representative for a local hospitality company. In addition to guest services, she was responsible for designing brochures, forms, and signage using both Office Suite and Photoshop. She has strong organizational skills and has been learning database design and standard query language. She currently assists Phil Soldan in Fleet Services in developing custom accounting interfaces between FASTER and our customers' financial systems.
CNE, A.A.S., Electrical Engineering Technologies, Tidewater Community College. Mike has over 18 years of Fleet Management experience and computer systems experience. He has held the positions of District Manager, Fleet Manager and Computer Systems Supervisor for a leading automotive service organization in Virginia Beach, VA where he worked closely with local and state municipalities and other regional organizations performing software and hardware maintenance, technical support and training. Mike joined CCG in June of 1998 and has provided leadership in a variety of roles. He is currently directing the efforts of our value-added fleet services to maximize the design and utilization of the FASTER software. He is also taking a leadership role in the development of the FASTER Web product.
B.S., Computer Science, Old Dominion University. Jonathan initially completed a degree in Exercise Science and held a variety of positions in this and other capacities before returning to school to earn another degree in the technology field. He joined CCG's quality assurance team in February 2003 and worked 3/4 time while completing this second degree. After graduating in May 2004, he accepted the challenge of leading the Quality Assurance effort as QA coordinator. In 2006, Jonathan joined the project management team to provide support and learning opportunities for customers.
Matt always knew he wanted to work for a technology company with a vision. After providing customer service and computer solutions for several companies that lacked vision, Matt finally found a perfect fit with CCG Systems, Inc. He joined the company in December 2007 from a recommendation from CFO Jeannine Youngs. Matt brings two years of his Computer Science background from Christopher Newport University, his attention to detail, solid tech support and customer service experience in ensuring that the FASTER application is fully functional by following the QA department's thorough testing process and procedures.
B.S. in Commerce, University of Santo Tomas, Philippines; A.A.S. in Computer and Information Science, ECPI College of Technology. Prior to joining CCG in 2002, Fanny worked as a Quality Assurance Analyst and Developer at Jackson Hewitt. Her experience includes accounting, programming and quality assurance. Fanny brings this valuable experience to her role as a Design Specification Writer for FASTER software where she is responsible for creating clear and accurate specifications on how the system should work to meet the user goals. When she's not busy creating meticulous specs, Fanny loves to spend time with her husband and their two teenagers playing chess in their Virginia Beach home.
Dau is a special individual as he was one of about 3,000 refugees (Lost Boys) from Sudan allowed into the United States (through sponsorships by hundreds of churches and individuals throughout the U.S.) prior to 9/11. Dau, along with thousands of his Dinka tribe, had walked hundreds of miles from southern Sudan to find safety in a refugee camp in Kenya (nearly 2 million Sudanese have been killed in this tragic genocide). He lived in this camp for nine years before his entrance into the U.S. in 2000. Since arriving, he has learned English, graduated from high school, completed two years of college and is currently at Old Dominion University to complete his degree in Engineering.
CNA; CNE; A.A.S., Information Systems Technology, with emphasis in Network Engineering, Tidewater Community College. Originally from Trinidad, Anand moved to the United States in 1991 and served in the US Navy for four years. Graduating Summa Cum Laude from TCC, Anand also earned the impressive accomplishment of CNE (Certified Novell Engineer) certification. During his tenure with the company which began in 2000, Anand has provided frontline technical support and has also coordinated the development of learning resources and performed training with both customers and CCG staff. In his current role in the development team, he is responsible for quality assurance testing and user documentation for FASTER Web. While in the military, Anand served as a construction man attached to the Naval Air Station in Norfolk, VA where he learned skills he uses to this day to keep himself busy with home improvement projects (while making sure to take long breaks to watch SpongeBob SquarePants with his two kids, of course).
ASE Parts Specialist, Service Writer; A.A. 1995, Okaloosa-Watson Community College; While completing his Associates' in the Arts, Lynn moved from a multi-line import dealership parts department to become an assistant store manager for Discount Auto Parts, Inc., ultimately leading to a management position with AutoZone. After 12 years of experience, during which he achieved ASE certification as a Parts Specialist as well as a number of other manufacturer-specific certifications and awards, Lynn changed career paths and entered the technology realm. He served as an email system administrator and application support analyst for several years before combining both his parts and technology experience to join the CCG support team. Lynn has recently published his first book, a history of the Messerschmitt Bf 109 fighter from World War II, and also serves as the webmaster of The 109 Lair (http://www.109lair.com), the single most thorough online reference site dedicated to the history of the Bf 109.
Joyce has 25 years of governmental fleet experience, specializing in parts and procurement for one of the premier fleet operations in the country, King County, Washington. For more than five of those years FASTER provided Joyce and her staff with the fundamental tool necessary for all aspects of managing a million dollar inventory comprised of over 10,000 line items spread throughout six storerooms. In addition, Joyce pioneered marketing the services of King Count Stores to many surrounding public agencies and helped to serve more than 100 of them, resulting in substantial increased revenue to the County. Joyce retired from the County in early 2005 and now serves FASTER customers in better utilizing the capabilities the software provides.
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